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Oracle Database Resource Portfolio - Support Tools

Oracle Database Resource Portfolio - Support Tools

Support Tools 
Diagnosability Framework
Since DB 11g, trace files relevant to a critical database incidents are stored in the Automatic Diagnostic Repository (ADR). Using ADRCI (ADR Command Interpreter) or the Support Workbench, customers can package the files specific to the incident via the Incident Packaging Service (IPS) . All they need is run a command to package the incident corresponding diagnostics and upload the package through My Oracle Support (MOS) to the SR. The package will include the alert log and all the relevant trace files related to the incident.

With DB 12c, improvements focus is on  first failure diagnostics for database components, not just critical issues. Notes covering changes in the major product areas will be incorporated in notes to be listed here.
Troubleshooting Tools
Troubleshooting tools provide recommendations to resolve common issues by analyzing uploaded files. When a known solution is available, the tool will display the symptoms and causes which can lead to the issue and one or more suggestions for resolving the issue.
Benefits of using the Troubleshooting Tools:
  • Analyzes uploaded files to provide recommendations when a known solution is available
  • Troubleshooting report can be saved for later use
  • Diagnostic Guide is available
  • Create SR option available which will automatically populate many of the SR fields
Troubleshooting Assistants
"Assistants" are created by Oracle Support helping you to find KM documents that will meet specified symptoms.
Instead of typing the symptoms into our Knowledge Search engine, the Assistant presents a list of symptoms to choose from for a certain topic. Once the symptom is selected, the Assistant then engages in a dialogue and presents further options to the user to select from in order to clarify the issue and/or errors.

Data Collection Tools
Data Collection tools provide an easy user interface for capturing data and helping with issue diagnosis.  

 Monitoring Tools
Monitoring Tools assist with capturing and observing performance metrics for your environment including database, operating system etc.
 Health Checks / Verification
 Health Checks and Verification tools can alert you about a potential issue before the issue actually occurs.